The user has up to 7 calendar days (from the date of purchase) to request the cancellation/refund of their purchase - as provided for in Article 49 of the Consumer Protection Code. Provided it is not requested within 48 hours preceding the event or after its realization.
If it's within this timeframe, you can request the cancellation and refund of the order by simply clicking on the REFUND REQUEST button within your app or on the website:
Open your app or log in to the website.
Click on your profile and then on "My purchases".
Choose the event you wish to refund.
After clicking the button, you'll need to confirm if you really want to refund the amount and invalidate the ticket: just confirm and wait for the amount to return to the original account within 1 business day.
Attention: We do not perform partial cancellations of a purchase. That is, the cancellation occurs through the total transaction, regardless of the number of tickets listed in it and not per ticket. This procedure is irreversible, so think carefully before confirming the process!
For the security of our users, any type of request must be sent from the registered email where the purchase was made on our platform.
Now, if you prefer to request the cancellation with our team, just contact our customer service center.
If you still need help, choose the way you prefer to talk to our team.