According to our Terms of Service and the Consumer Code, the cancellation request can be made within 7 calendar days after the purchase, provided it is before 48 hours before the event (Refund Deadline).
To process the refund, we need you to fill out the form at the link below, choosing the subject "Cancellation" and correctly providing the purchased event and your complete banking details. With this information, our team will be able to process the cancellation of the purchase and its corresponding refund.
Required banking details:
Bank:
Branch:
Account:
Checking or Savings?
Name and CPF of the account holder:
If you still need help, choose the way you prefer to talk to our team.